SECURE, COMPASSIONATE HEALTHCARE CX
HIPAA-Compliant CX & Support Services For Healthcare Providers
From patient support to back-office operations, NexGen delivers HIPAA-compliant CX services for medical providers, payers, and health systems.
Our 24/7 multilingual agents ensure fast response times, secure scheduling, and compassionate care — while helping your team stay focused on what matters most: patients.
🎁 Healthcare Bonus: Get our 5-day CX email course and discover the five principles we use to help healthcare providers deliver faster, safer, and more efficient patient support.
“Design a patient support system built on trust, speed, and care.”
“Let’s diagnose what’s slowing down your front lines — and fix it fast.”
TRUSTED BY HEALTHCARE LEADERS
Why Healthcare Brands Trust Nexgen
With roots dating back to the early 2000s, NexGen Agency’s healthcare support team has been trusted by leading healthcare organizations, providing essential services like open enrollment and member/provider care. From the start, we’ve blended professionalism with a personal touch, ensuring we meet the unique service needs of this industry. Healthcare CX is about more than just answers—it’s about assurance. At NexGen, we deliver healthcare BPO services designed for empathy, precision, and compliance.
NexGen Agency is a proactive partner that performs as a seamless extension of our clients’ businesses. With deep executive involvement, rich industry experience, and a culture that espouses innovation, our team has customized and expert healthcare support services for some of the world’s leading healthcare brands. Whether you’re supporting open enrollment, member engagement, or ongoing care journeys, we serve as an extension of your care promise.
PATIENT-CENTERED, JOURNEY-WIDE
Seamless Patient Engagement At Every Step
As your 24/7 patient support contact center, we ensure every interaction is timely, human, and helpful. NexGen Agency specializes in solutions that optimize patient journeys, from initial contact to ongoing care.
We offer robust medical call center outsourcing solutions to manage:
✓ Appointment Reminders and Rescheduling: Streamlining patient access and reducing no-shows, including efficient patient scheduling outsourcing.
✓ Member/Provider Services: Inbound member services and retention, member loyalty, participant support, pharmacy support, and general provider support.
✓ Member Acquisition & Enrollment: Supporting licensed and non-licensed enrollment, including sales verification and welcome calls.
✓ Payer Voice and Web Services: Member service & acquisition support, benefits administration, eligibility, claims & benefit calls, and provider & member support.
✓ Welcome calls, pre-visit preparation, and after-care outreach: Ensuring comprehensive support throughout the entire care journey.
CX FOR HEALTHTECH, BUILT TO SCALE
Support Built For Healthtech And Telemedicine
The modern healthcare landscape relies on seamless digital interactions. NexGen Agency provides specialized support for evolving healthtech and telemedicine platforms.
We enhance customer experience for users of:
✓ Patient Portals
✓ Mobile health apps
✓ Virtual care platforms
With multilingual support for healthcare patients, including English and Spanish verification and website support (Email / Chat), we remove barriers to care—no matter the device or language, providing crucial telemedicine live chat support for the growing digital health sector.
Is Your Support System Delivering Care — or Causing Delays?
In healthcare, every second matters — and every support interaction is a moment of trust.
This 5-day email course shows how leading healthcare providers and tech platforms are:
- Streamlining patient onboarding, appointment flows, and post-visit care
- Delegating repetitive admin tasks while protecting sensitive information
- Building CX dashboards that track real outcomes — not just response time
Each daily lesson comes with a plug-and-play worksheet so your team can quickly spot gaps in your patient journey and act on them with clarity and confidence.
FINANCIAL CLARITY, DELIVERED WITH CARE
Insurance & Billing Support Without The Headache
Navigating insurance and billing can be complex for patients and providers alike. NexGen Agency simplifies these crucial interactions, ensuring clarity and accuracy.
We offer comprehensive medical billing support outsourcing and insurance assistance, including:
✓ Pre-authorization assistance: Guiding patients through complex approval processes.
✓ Claims intake and escalation: Efficiently managing claims registration and processing.
✓ Deductible and copy explanations: Providing clear, empathetic guidance on financial responsibilities.
✓ Payment processing and refund workflows.
All handled with empathy, accuracy, and adherence to payer requirements, freeing your internal teams from administrative burden.
COMPLIANCE YOU CAN COUNT ON
HIPAA-Compliant, Always
Patient trust is paramount, and with NexGen, it’s never compromised. Our expertise in healthcare BPO services is underscored by our unwavering commitment to compliance. NexGen Agency implements rigorous measures to ensure
HIPAA-compliant outsourcing services, including:
✓ Secure data handling and storage: Protecting sensitive patient information.
✓ Role-based access controls: Ensuring only authorized personnel access data.
✓ Continuous training and audit-readiness: Our teams are consistently updated on the latest compliance protocols.
Our secure processes extend to all back office services supporting healthcare operations, including data entry, claims registration, ID card and policy generation, document preparation and scanning, image indexing, OCR, storage and retrieval, and fax and document management.
EXTEND YOUR CARE PROMISE
Let’s Talk Healthcare CX
NexGen Agency’s customized and expert healthcare support services are trusted by some of the world’s leading healthcare brands. We understand fundamentally how to combine professionalism with a deep personal connection, which is crucial to meeting specific service needs in this industry. Let us be your proactive partner, a seamless extension of your care promise.
Outsourced Contact Center Solutions
Discover how NexGen’s scalable, multilingual support can elevate your customer experience. Fill out the form to connect with our team and schedule your complimentary consultation.