CAREERS
NexGen Careers in Customer Support, Reimagined
Explore work-from-home customer support jobs with NexGen — a global leader in customer experience outsourcing. Apply now for remote CX roles, chat support, and bilingual opportunities.
ABOUT CAREERS
Life at NexGen Agency
At NexGen Agency, we bring together visionary leadership, cross-continental infrastructure, and a commitment to operational excellence that redefines what global outsourcing can be. Whether you’re exploring new markets or scaling support functions, our experienced leadership and global presence position NexGen as your trusted partner in international support services and customer experience delivery.
Our Core Values
Here’s why NexGen careers are truly rewarding:
✓ COLLABORATION: We thrive on teamwork, open communication, and shared success in a global, remote-first setup.
✓ INTEGRITY: We lead with trust, transparency, and ethical practices in all we do.
✓ WORK-LIFE BALANCE: Flexible schedules, growth opportunities, and strong support for personal well-being.
✓ INNOVATION: We embrace fresh ideas and tech to stay ahead in BPO.
✓ DIVERSITY: Inclusive, respectful, and welcoming to all backgrounds.
✓ POSITIVE WORK: A supportive, motivating culture where people love to grow and succeed.
Redefining Customer Experience Careers
At NexGen Agency, we’re redefining customer experience by combining innovation, technology, and a people-first approach. Our team is made up of passionate individuals dedicated to delivering top-tier customer support, engagement, and solutions across industries. We believe in fostering a culture of growth, collaboration, and opportunity. As a remote-first CX company, we empower professionals worldwide with flexibility and a people-first approach. Whether you’re an experienced professional or just starting your career, NexGen careers offer a dynamic work environment where your skills and ideas make a real impact.
Join us and be part of a forward-thinking team that values excellence, creativity, and customer success. Explore our current opportunities and take the next step in your career with NexGen Agency.
Roles We’re Hiring For:
Please note that we are ONLY considering candidates from Texas and Florida at the moment.
Customer Service Representative
Calling all Customer Service Champions NexGen Agency seeks exceptional Customer Service Representatives for our retail accounts. Join our dynamic team in South Florida- Boca Raton, for a fun, fast-paced environment providing top-notch multi-channel call center services.
Our roles are designed for individuals passionate about delivering five-star treatment across every customer touchpoint.
Technical Support Representative
Attention Tech Enthusiasts! Join Our contact center technology solutions team at NexGen Agency. We’re a dynamic call center provider supporting a major player in home audio and video.
If you’re passionate about tech and love movies, music, gaming, or high-quality sound, this could be your dream job!
These remote call center jobs offer the chance to solve real tech challenges with clarity and care.
Social Media Care Representative
Are you a Media Enthusiast? Join Our Fun, Fast-Paced Team at NexGen Agency. We’re seeking BPO Social Media Care Reps who love social media and have a passion for customer service.
College students are welcome! Launch your social media career with us today! Our chat support jobs offer a vibrant path to combine your passion for social media with top-tier customer support.
ABOUT CAREERS
The NexGen Experience
NexGen Agency is designed for life—yours. As a remote-first employer, we give you the freedom to work from anywhere while staying connected and supported. Our commitment to work-life balance means you can thrive personally and professionally, making us a leader in work-from-home customer service.
✓ Full training/coaching tools for continuous development.
✓ Flexible scheduling to fit your lifestyle.
✓ No commute, eliminating daily travel stress.
Experience the benefits of virtual call center jobs and truly impactful remote customer support roles with NexGen.
Didn’t Find the Right Role? Let’s Talk.
We’re always on the lookout for passionate, curious, and purpose-driven people—whether your dream role is listed right now or not.
Tell us about yourself:
What lights you up? What kind of impact do you want to make? Why do you think you’d thrive at NexGen?
Send us your story and your CV, and we’ll keep you in mind for future opportunities that align with your goals.
Explore the World of Customer Experience
Curious about what it’s like to work in customer experience, or how the BPO industry is evolving? Get insider insights, career tips, and industry trends from the NexGen team. Whether you’re new to the field or looking to grow your understanding, our blog helps you stay one step ahead.
Ready to Apply? Here’s What to Expect
Taking the next step in your NexGen career is a straightforward process. We’re excited to learn more about you!
⓵ Apply Online
Submit your application through our portal, highlighting your experience and passion for customer experience.
⓶ Virtual Interview
Our team will connect with you virtually to discuss your skills and cultural fit.
⓷ Assessment & Onboarding
Successful candidates will complete a skills assessment, followed by comprehensive onboarding and paid training.
Still have questions? Check our FAQs for more information.
